Refund & cancellation policy

Last updated: 22 October 2026

1. Billing

Management fees are billed monthly in advance, unless your proposal says otherwise. One-time projects, such as audits or tracking setup, are billed as stated in the proposal.

2. Cancellation

You can cancel a monthly engagement with 30 days' written notice by email. We continue the work and you pay for the notice period. At the end, we hand over all creatives, documents and account notes.

3. Refunds

• If we have not started work within 14 days of your payment, you can ask for a full refund.
• Fees for work already done or for a month already started are not refundable.
• If you prepaid for future months, we refund the unused full months on cancellation.
• One-time project fees are refundable only before the work starts.

4. Ad spend

You pay ad spend directly to Google, Meta or other platforms. We do not receive it, so we cannot refund it. Refunds for platform charges follow each platform's own terms.

5. How refunds are paid

Approved refunds go to the original payment method within 7 to 10 business days.

6. Contact

Email admin@avenuexads.com with your invoice number.